United Site Services
United Site Services (USS) is the nation’s largest provider of portable sanitation and temporary site services, serving construction projects, events, municipalities, and residential needs.
I joined this initiative as the Lead UX/UI Designer, responsible for designing a new customer portal for order management and onboarding. And USS’s Salesforce experience — for sales workflows and management to create a unified, intuitive, and scalable platform.
The Challenge
The Challenge
While USS was scaling nationally, its customer interactions were fragmented across multiple systems. Customers faced confusion onboarding, sales teams spent excessive time on manual quoting, and leadership lacked a unified view of accounts.
Confusing Onboarding: Customers didn’t know if they already had an account, leading to duplicate creation.
Inconsistent Flows: Event planners (one-time) and construction managers (repeat) had very different needs, but the system treated them the same.
Low Transparency: Customers couldn’t self-serve invoices or modify services, creating frustration and support burden.
Disconnected Tools: Sales reps toggled between spreadsheets, ERP, and Salesforce, wasting time and risking errors.
From a UX standpoint, this wasn’t just about software inefficiency — it was about trust, clarity, and ease of use for customers and employees alike.
From a UX standpoint, this wasn’t just about software inefficiency — it was about trust, clarity, and ease of use for customers and employees alike.
Reasearch & Discovery
Reasearch & Discovery
I ran stakeholder workshops with sales, service reps, and IT, plus user interviews with:
Event planners booking short-term rentals.
Construction managers handling multi-site, repeat orders.
Internal sales reps struggling with duplicate accounts and quoting delays.
Key Findings
Customers often didn’t realize they already had accounts (invoices = proof).
Event planners wanted a guided, hand-holding flow.
Construction managers wanted a fast, repeatable path.
Sales needed duplicate prevention and a 360° view.
why designership
A catchy heading that brings some interest to visitors
The most inspiring feature
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The most inspiring feature
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The most inspiring feature
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United Site Services
United Site Services (USS) is the nation’s largest provider of portable sanitation and temporary site services.
Primary Action
I am a Product Designer
with a 'MacGyver-like' approach to problem solving.
I craft experiences that don’t just look good — they solve real problems.
Figma Expert specializing in CRM - ERP and Brand Consistency
I am a Product Designer
with a 'MacGyver-like' approach to problem solving.
I craft experiences that don’t just look good — they solve real problems.
Figma Expert specializing in CRM - ERP and Brand Consistency
why designership
United Site Services
United Site Services (USS) is the nation’s largest provider of portable sanitation and temporary site services.
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Mon Jun 5 9:41 AM
www.unitedsiteservices.com
Context
United Site Services (USS) is the nation’s largest provider of portable sanitation and temporary site services, serving construction projects, events, municipalities, and residential needs.
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